RETURN & REFUND GUIDELINES
SERVICE AND COURSE BASED REFUND POLICY
Due to the nature of services and mastermind programs being offered by Jaime Mass Nutritionals LLC, we do not offer refunds once a service or program has started.
Based on the immediate availability of courses being offered by Jaime Mass Nutritionals LLC, we do not offer refunds once a course is purchased.
SUPPLEMENT RETURN POLICY
At Jaime Mass Nutritionals LLC your satisfaction with our product line is of the utmost importance to us. If for some reason you are not pleased with your product or purchase, please follow the return guidelines below. We will always do our best to accommodate our customers and their concerns.
Please note we only accept product returns that are purchased directly through Jaime Mass Nutritionals LLC website JAIMEMASS.COM. If a product was purchased through a 3rd party retailer, please contact this retailer for returns, as their own return policies will apply.
Returns with Jaime Mass Nutritionals are stress-free and easy. A full refund will be applied to sealed products so long as a refund request is initiated within 20 days of purchase. Jaime Mass Nutritionals LLC’s 20-day return period begins on the date the order is placed.
Although opened products cannot be accepted as a return for full refund, there are certain circumstances in which an opened product may be refunded for the full purchase price. To request a refund please email our office with the subject line: JMN OPEN ITEM RETURN REQUEST to firstname.lastname@example.org
Please note that with all refund requests we are unable to refund shipping or handling charges.
To request a refund within the 20 day return period:
Please email our office with the subject line: JMN SUPPLEMENT RETURN REQUEST to email@example.com and provide our staff with the details of your purchase. Please provide your name, telephone number, order number, email address that was used to place your order.
Upon receipt of the returned item, we will inspect the item to ensure it is in its original condition and begin the refund process. Items that have been opened or appear tampered with will not be refunded.