At Jaime Mass Nutritionals LLC your satisfaction with our product line is of the utmost importance to us. If for some reason you are not pleased with your product or purchase please follow the return guidelines below. We will always do our best to accommodate our customers and their concerns.
Please note we only accept product returns that are purchased directly through Jaime Mass Nutritionals LLC website JaimeMass.com. If a product was purchased through a 3rd party retailer, please contact this retailer for returns, as their own return policies will apply.
Returns with Jaime Mass Nutritionals are stress-free and easy. A full refund will be applied to sealed products so long as a refund request is initiated within 45 days of purchase. Jaime Mass Nutritionals LLC’s 45-day return period begins on the date the order is placed.
Although opened products cannot be accepted as a return for full refund, there are certain circumstances in which an opened product may be refunded for the full purchase price. To request a refund please call our office at 754-223-1103 to discuss.
Please note that with all refund requests we are unable to refund shipping or handling charges.
To request a refund within the 45 day return period:
Please call our office at 754-223-1103 and provide our staff with the details of your purchase. If you prefer to request a refund online e-mail us at firstname.lastname@example.org and provide your name, telephone number, order number, and the email address that was used to place order.
Upon receipt of the returned item, we will inspect the item to ensure it is in its original condition and begin the refund process. Items that have been opened or appear tampered with will not be refunded.